Detailed shipping policy, return instructions, and after-sales service for worry-free shopping
Shipped within 24 hours
1-3 business days
Free on orders over ¥200
CoverageNationwide delivery (excluding HK, Macau, Taiwan, and remote areas). Same-day delivery in Beijing.
Shipping FeeFree shipping on orders over ¥200. ¥15 fee for orders below. Diamond members get free shipping nationwide.
Logistics PartnersWe partner with SF Express and JD Logistics for safe and fast delivery.
PackagingAll pastries use professional food-grade shock-absorbing packaging with ice packs for safe delivery.
Within 7 days of receipt, if unopened, undamaged, and not affecting resale, a no-reason return can be applied. Opened food items cannot be returned for hygiene reasons.
If the product is damaged, spoiled, or has other quality issues, please contact us within 24 hours of receipt with photos. We will provide a full refund or reshipment at our expense.
Daily 9:00 - 21:00, including holidays
Online: Instant response. Email: Within 24 hours.
If you have any dissatisfaction or suggestions, please contact us anytime. We value every piece of feedback and promise a resolution within 48 hours.
Enterprise clients enjoy dedicated account manager service. Large orders and custom requirements can be discussed one-on-one.